Pickin'Art Refund Policy

Our Refund Policy

Customers who purchase via the Pickin'Art online store are entitled to a 5 working day refund policy.  Please note that this is not extended to our customers who elect to purchase directly from an artist. In these cases you must negotiate your own terms and conditions with the artist.

To return a mistaken or unwanted purchase:

Our refund policy grants you 5 working from receipt of the artwork to enjoy it in your home and at your leisure, to see how it fits into the context of your home and to judge if you are satisfied with your purchase.

If for whatever reason a customer who has made a purchase through us in not satisfied and wishes to benefit from our refund policy, they must contact us and have shipped the artwork for return to the artist as per instructions within these 5 working days. 

The only exception to this deadline is if we receive notification within this time limit but take longer to respond. In this case the customer has two extra days from when we send the email. In either case the deadline by which the customer must have sent us the tracking number will be written in the mail we send. Once this period has elapsed a customer will no longer be entitled for a refund.

Please note that return shipping is at the customer’s expense and that they must comply to our full guidelines in order to receive the refund. Furthermore the sum to be refunded is only for the price of the artwork and does not include the original shipping costs. Those are reimbursed to the artist.

If the customer fails to comply with our refund or shipping policies which results in the returned purchases being lost or damaged in any way then they will not receive the refund.

Customer Obligations:

The customer will have agreed to the following in the terms and conditions when creating an account and during checkout. To receive the refund the customer has the following obligations towards us and the artist they made the purchase from.

• They must ship the artwork back in the same condition it arrived in within the 5 working days from receipt.
• We provide guidelines packaging however it is the responsibility of the shipping party to ensure that all goods to be shipped are properly packaged. The packaging must be sufficient quality to reasonable ensure that damage will not occur under normal shipping conditions. Packaging must also comply with the requirements of the carrier, such that if an insurance claim should be made there will be no complications.  If the carrier refuses to pay an insurance claim due to inadequate packaging it is at the shipping parties’ loss.
• All goods are to be shipped by insured and recorded delivery. The goods must be insured for at least the price at which they were brought/sold.
•  The customer must send us the tracking number (via email or their account on Pickin’Art) on the same day as the goods are delivered to the courier.
• Should the shipping party fail to insure the painting for the correct amount and the painting is damaged, they will not receive payment (for the artists) / refund (for buyers).
• Return shipping is at the customer’s expense and is not covered by the refund.
• The refund is only for the price of the artwork returned and does not include the original shipping costs. Those are refunded to the artist.
• Once the artwork has been delivered back to the artist and there are no further disputes the refunded will be transferred back to the customer’s account.

To claim refund on a damaged painting:

Please have whoever signs for the painting upon delivery thoroughly check that no damage has occurred to either the external packaging or the painting it’s self before signing for it.  If you do find damage to the painting it is best you take it up immediately there and then with the courier.

Pickin’Art nor the artist are responsible for damaged shipments.  All artwork shipped is insured with the carrier for a minimum of the purchase price of the artwork.  If the artwork has been damaged in transit the customer has 24 hours from the date of delivery to notify the delivery company and initiate the insurance claim with them.

Damaged goods are NOT eligible for our refund policy and if you send them back you will NOT be refunded. If damage has occurred it is imperative that you take it up immediately with the carrier!  Failure to do so within the 24h will possibly result in you being stuck with the damaged goods.